System Notices
[⚠️ ACTION REQUIRED ⚠️ ] Ninja Van Integration Update
We're excited to share that a new upgrade to the Ninja Van (NJV) integration will go live on 24th June 2025.
What’s New:
- Enhanced authentication via Ninja Van API.
- Improved real-time sync and tracking capabilities.
- Streamlined package creation directly within Shopcada.
Important: Authorisation Required
Before you can continue creating shipment packages with Ninja Van from 24th June 2025, you must authorise Shopcada to connect with your NJV account.
How to Authorise:
- Go to Shopcada Dashboard > Settings > Orders > Carrier Settings > Ninja Van SG.
- Click Connect to initiate login.
- Login to your Ninja Van account.
- On the permission screen, click Allow to grant access.
- Once authorised, return to the settings page to confirm integration is “Connected”.
If this step is not completed, you will not be able to create or sync new packages with Ninja Van from 27 May onwards.
Need help? Contact our support team or refer to the full guide
[📢 New Feature] POS Bundle Price Checkout is Now Live!
We’ve launched a new enhancement to Shopcada POS: Automatic bundle price detection at checkout!
Cashiers can now scan eligible product kits (e.g. Top + Bottom), and the system will apply the configured bundle price instantly:
- Faster checkout
- Accurate pricing
- Prevent human error
- Improved customer experience
🧨 New Year Greetings and Office Closure Notice 🧨
Thank you for your trust and support over the past year.
As we welcome the Year of the Snake, we would like to extend our heartfelt wishes for a Happy New Year!
May your business soar to greater heights, and may success and prosperity continue to shine brightly for you in the year ahead.
Please note that our office will be closed from 29th January to 31st January for the Lunar New Year celebrations
and will resume operations on 3rd February 2025 (Mon).
Wishing you a joyful and prosperous new year!
[⚠️ ACTION REQUIRED ⚠️ ] Refresh Your Instagram Feed Connection
Meta has recently upgraded the Instagram API, and Shopcada is now fully compatible with the latest version. To ensure your Instagram feed continues to display seamlessly on your site, you’ll need to refresh the token generation.
Follow this step-by-step guide to relink your Instagram feed:
- Go to Manage Your Store (Dashboard) > Website > Home Page Editor
- Click the edit icon to configure the Instagram Feed details
- Click on Generate Access Token and follow the instructions to link your Instagram account with your Shopcada store.
Complete guide:
👉 How to Set Up the Instagram Feed Widget
If you need any assistance, feel free to reach out—we’re here to help!
A Simple Update to Start 2025 Right! ✨
As we step into 2025, it’s the perfect time to refresh your website by updating the copyright year in your footer!
A current copyright year not only reassures visitors that your site is active and maintained but also contributes positively to your search engine rankings—showing both users and search engines that your business is staying up to date.
To make the update:
- Go to Setting > General > Site Information.
- Edit the Footer Message to reflect the new year.
If you need any assistance with the update, feel free to email us at support@shopcada.com. We’re always happy to help!
Here’s to a successful 2025 for your business! 🎉
[📢 New Feature] Shopcada's Growth Insights Reports 📈
Welcome to your new competitive edge!
Shopcada's Growth Insights Reports are now available in your dashboard.
Go to Dashboard > Growth Insights
These powerful tools provide a deep dive into your store's performance, customer behaviors, and purchase patterns, enabling you to:
- Optimize customer retention with detailed analyses like Purchase Latency and Recency.
- Enhance strategies for converting first-time buyers into repeat customers.
- Gain weekly insights to swiftly adapt and thrive.
Start exploring these reports today and turn data into profitable actions.
Uncover the hidden potential in every customer interaction — only on Shopcada! 
Completion of Scheduled Maintenance
We are pleased to inform you that the scheduled maintenance for Shopcada has been successfully completed.
We appreciate your patience and understanding during this time.
You can resume your normal business activities without any interruptions.
If you encounter any issues or have any questions following the maintenance, please don't hesitate to reach out to our support team for assistance.
🛠️ ⚠️ Shopcada System Maintenance on Feb 26th (Monday), 6:00 AM SGT.
We want to inform you that Shopcada will undergo scheduled maintenance on February 26th (Monday), starting at 6:00 AM Singapore Time. The maintenance is expected to last for approximately 1 hour.
During this period, all stores hosted on Shopcada, including the POS system, will not be accessible. Users attempting to access your store will be greeted with an "Under Maintenance" banner.
We understand the importance of uninterrupted service for your business, and we apologize for any inconvenience this maintenance may cause. Rest assured, our team will work diligently to complete the maintenance as quickly as possible and minimize any disruption to your operations.
Thank you for your understanding and cooperation. If you have any questions or concerns, please don't hesitate to contact our support team at support@shopcada.com.
🧨 Happy Lunar New Year • 2024 萬事順意 🧨
We value the business opportunities and are grateful for the trust and collaboration we've shared.
Wishing you and your loved ones a year filled with abundance, success, and prosperity in 2024!
*Our office will be closed from 10th February 2024 to 18th February 2024 for celebrations.
Business will resume on 19th February 2024.
GST Rate Update (Wef 01 Jan 2024)
In accordance with the GST hike announced by the Singapore Finance Minister, we are increasing the goods and services tax (GST) for the country of Singapore from 8% to 9% effective January 1, 2024.
How this affects you:
-
Invoices issued to Singapore clients from 1 January 2024 onwards will have 9% GST applied to them.
-
8% GST will be applicable to all invoices issued on and before 31 December 2023, while invoices issued from 1 January 2024 onwards will have 9% GST applied to them.
No action required from your end.
Please feel free to reach out to us at support@shopcada.com should you require further clarification.